Viverno Markets Ltd (formerly BDSwiss Holding Ltd)
CySEC Regulated - Moderate Risk (License Recently Suspended)Pros
- Previously regulated by CySEC (License 199/13) with established track record since 2013
- Provides liquidity and technology solutions to other CFD brokers as a B2B service provider
- Offers trading on 250+ forex and CFD assets across multiple asset classes
- Multilingual customer support available in multiple languages
- Segregated client funds in accordance with regulatory requirements when licensed
- Transparent fee structure with clear commission rates
- Modern trading infrastructure with reliable execution capabilities
Cons
- CySEC license recently suspended in October 2024 due to regulatory compliance issues
- €100,000 fine imposed by CySEC in 2023 for negligence regarding margin management and risk warnings
- Poor customer reviews on Trustpilot with a score of only 2.5 out of 5
- Reported issues with account closures and position terminations without proper notification
- Limited communication regarding regulatory status changes to clients
- Concerns raised about management structure and operational oversight
Basic Information
User Reviews
Regulation Analysis
Viverno Markets Ltd’s regulatory status has undergone significant changes. The company initially operated under CySEC license number 199/13, which was suspended in October 2024 due to alleged non-compliance with regulatory requirements. Prior to suspension, the license authorized the company to provide investment services across the European Economic Area under MiFID II regulations. The regulatory issues began emerging in 2023 when CySEC imposed a €100,000 fine for negligence regarding margin management and risk warnings. The suspension in 2024 came amid concerns about the company’s management structure, specifically regarding the requirement for two individuals to effectively manage operations under the CIF license. The suspension affects the company’s ability to provide regulated investment services, though they maintain their focus on B2B technology solutions. Client fund protection measures, which previously included segregated accounts and compliance with European regulatory standards, are now subject to the terms of the regulatory suspension. Traders should note that the current regulatory situation significantly impacts the level of protection available to clients, and any engagement with the firm should consider these regulatory challenges.
Trading Products
- Forex Trading: Over 250 tradable assets including major, minor, and exotic currency pairs with competitive spreads
- CFD Trading: Access to indices, commodities, and other financial instruments through CFD trading
- B2B Solutions: Specialized liquidity and technology solutions for other brokers and financial institutions
- Trading Technology: Advanced trading infrastructure focusing on reliable execution and market access
- Platform Integration: Support for industry-standard trading platforms with customizable solutions for institutional clients
Trading Platforms
Viverno’s platform offerings have focused on providing robust trading infrastructure for both retail and institutional clients. The company supports industry-standard platforms including MetaTrader 4 and MetaTrader 5, with customizable solutions for B2B clients. Their technology stack includes advanced execution capabilities, reliable market connectivity, and comprehensive risk management tools. The platform infrastructure is designed to handle high-volume trading with minimal latency. For institutional clients, they offer customizable liquidity solutions and platform integration options. Mobile trading capabilities are available through standard platform mobile apps, ensuring trading accessibility across different devices. The company has invested in maintaining stable platform performance and reliable market access, though recent regulatory changes may impact service availability.
Deposit and Withdrawal
Prior to regulatory suspension, Viverno offered multiple payment methods including bank transfers, credit/debit cards, and e-wallets. Standard processing times varied by method: credit card deposits were typically instant, while bank transfers took 2-5 business days. Withdrawal procedures required standard KYC verification in compliance with regulatory requirements. The minimum deposit requirements varied by account type, with institutional clients having customized arrangements. Following the regulatory suspension, payment processing capabilities may be affected, and clients should verify current payment options and processing procedures. All transactions were previously processed in accordance with CySEC regulations, including client fund segregation requirements. The company maintained transparent fee structures for deposits and withdrawals, though specific terms may have varied by payment method and client category.
Customer Support
Viverno provides customer support through multiple channels including email, phone, and online chat. Their support team is based at their Cyprus headquarters and offers assistance in multiple languages. Support services focus on both technical and trading-related inquiries, with dedicated channels for B2B clients. Response times and service availability may vary following recent regulatory changes. The support infrastructure includes technical assistance for platform integration and customization for institutional clients. Email support is available at support@viverno.com, with specialized departments handling different types of inquiries. While the company maintains a multilingual support team, recent customer reviews indicate varying levels of satisfaction with response times and issue resolution.
FAQ
Q: What is the current regulatory status of Viverno Markets?
A: Viverno Markets Ltd’s CySEC license (199/13) was suspended in October 2024 due to regulatory compliance issues. The suspension affects the company’s ability to provide regulated investment services, though they continue to focus on B2B technology solutions. Clients should be aware of this regulatory change and its implications for service availability and protection levels.
Q: How does the recent regulatory suspension affect existing clients?
A: The regulatory suspension impacts the company’s ability to provide regulated investment services. Existing clients should contact Viverno directly regarding their accounts and positions, as the suspension may affect account management and trading capabilities. It’s important to review any communications from the company regarding changes to service terms and conditions.
Q: What services does Viverno currently offer?
A: Viverno primarily focuses on providing B2B liquidity and technology solutions to other brokers and financial institutions. Their services include trading infrastructure, platform integration, and customizable solutions for institutional clients. However, the scope of services may be affected by recent regulatory changes.
Q: How can I contact Viverno’s customer support?
A: Viverno can be contacted through email at support@viverno.com, by phone at +357 25053940, or through their website’s contact forms. Support is available in multiple languages, though response times may vary. For B2B inquiries, specialized support channels are available for institutional clients.